Refund policy
This Return & Refund Policy applies to purchases made from Drift View(“Drift View”, “we”, “us” or “our”).
Contact email: realdriftview@gmail.com
Return address: Avenida de Manuel Azaña, 4 Portal 9 Bajo B, 28905 Getafe, Madrid, Spain
This policy applies in addition to any mandatory consumer rights that apply in your country or region. Nothing in this policy limits or excludes rights that cannot legally be limited or excluded.
1. Our 30-Day Voluntary Return Policy
We offer a 30-day return policy for eligible products. This means that you may request a return within 30 days after receiving your item.
For a voluntary return because you changed your mind, no longer want the product, or ordered by mistake, the item must be:
- In the same condition as received;
- Unused, undamaged and complete;
- Returned with its original packaging, accessories, components, manuals and any included items; and
- Accompanied by proof of purchase or order information.
Discounted or sale items are eligible for returns under this 30-day voluntary return policy, provided they meet the return conditions above.
These voluntary return conditions do not limit your rights if an item is defective, damaged, incorrect, unsafe or not as described, or if applicable consumer law gives you additional cancellation or return rights.
2. Starting a Return
To request a return, contact us at realdriftview@gmail.com within the applicable return period.
Please include:
- Your order number;
- Your full name;
- The item you wish to return;
- The reason for the return; and
- Photographs or video where the item is damaged, defective or incorrect, where reasonably possible.
If your return is eligible, we will provide return instructions.
Returns must be sent to:
Drift View
Sean Hiro Rodriguez Torres
Avenida de Manuel Azaña, 4 Portal 9 Bajo B
28905 Getafe, Madrid
Spain
Please do not send a return without first contacting us, unless you are exercising a mandatory legal right that permits you to return the item after giving us valid notice of cancellation.
Because our product contains a rechargeable battery, please contact us before shipping a return so that appropriate return-shipping instructions can be provided.
3. Change-of-Mind Return Shipping Costs
For returns under our voluntary 30-day policy where the item is not defective, damaged, incorrect or misdescribed:
- You are responsible for the cost of returning the item to us;
- Return shipping costs are not reimbursed;
- Any customs charges, import charges or handling fees connected with the return are your responsibility, unless applicable law requires otherwise; and
- We recommend using a tracked shipping method, as you remain responsible for the return until it is delivered to us.
For voluntary change-of-mind returns, original shipping charges paid on your order are not refundable, except where mandatory consumer law requires us to refund them.
4. Damaged, Defective, Incorrect or Misdescribed Items
Please inspect your order after delivery and contact us as soon as reasonably possible if your product arrives damaged, is defective, is incorrect, is unsafe, or is materially different from its description.
Where a product is confirmed to be damaged, defective, incorrect or otherwise covered by applicable consumer protection law, we will provide an appropriate remedy, which may include a repair, replacement, partial refund or full refund, depending on the circumstances and your applicable legal rights.
Where we sent the wrong item, the item arrived damaged, the item is defective, or applicable consumer law requires it, Drift View will cover reasonable return shipping costs or provide appropriate return instructions.
You do not need to retain original packaging in order to exercise mandatory legal rights relating to defective, damaged, unsafe, incorrect or misdescribed goods.
5. Non-Returnable Items
Because Drift View currently sells an RC drift camera car, we do not generally sell products that are excluded from ordinary returns for hygiene, perishability or personalisation reasons.
However, we cannot accept voluntary change-of-mind returns for:
- Products returned more than 30 days after delivery, unless applicable law gives you additional rights;
- Products damaged through misuse, accident, neglect, modification or improper handling after delivery;
- Products missing important components, accessories or included items; or
- Products returned in a materially used or damaged condition where the return is not based on a defect, damage, incorrect item or other mandatory legal right.
This section does not limit any mandatory rights you may have for faulty, defective, unsafe, damaged or misdescribed goods.
6. Exchanges
We do not offer direct exchanges as part of our ordinary voluntary return process.
For an eligible change-of-mind return, you may return the product in accordance with this policy and place a new order for the replacement product you prefer.
If you received a defective, damaged or incorrect item, please contact us so we can provide the appropriate remedy in accordance with this policy and applicable consumer law.
7. Refunds for Voluntary 30-Day Returns
Once we receive and inspect an eligible voluntary return, we will notify you whether the refund has been approved.
If approved, your refund will be issued to your original payment method.
For ordinary voluntary change-of-mind returns:
- We refund the purchase price of the returned product;
- Original shipping charges are not refundable, except where mandatory law requires otherwise; and
- Return shipping costs are your responsibility.
Please allow time for your bank, card issuer or payment provider to process and post the refund after it has been issued.
8. European Union and United Kingdom Cancellation Rights
If you are a consumer purchasing online in the European Union or the United Kingdom, you may have a statutory right to cancel your order without giving a reason.
Where these statutory rights apply:
- You may notify us that you wish to cancel your purchase within 14 days after receiving the product;
- After notifying us, you must return the product within the further period required by applicable law, generally 14 days;
- You may inspect the product only as necessary to establish its nature, characteristics and functioning;
- We may make a lawful deduction from the refund if the product has been handled beyond what is reasonably necessary and its value has been reduced;
- You are responsible for the direct cost of returning the product, unless the item is defective, damaged, incorrect, misdescribed, or we are otherwise required by law to cover that cost; and
- We will refund payments required by law, including the cost of our least expensive standard delivery option. Any additional amount paid for express, premium or upgraded delivery is not refundable unless required by law.
Where applicable, we will issue the statutory refund without undue delay and no later than 14 days after being informed of your cancellation. We may withhold the refund until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first.
Our voluntary 30-day return policy does not reduce or replace these statutory cancellation rights. Where both apply, you receive the rights that are more favourable to you.
9. Spanish and European Union Legal Guarantee Rights
Where Spanish or European Union consumer law applies, products must conform to the contract and be as described, fit for their ordinary purpose and of satisfactory quality.
Consumers protected by Spanish law may have a legal guarantee for lack of conformity of up to three years from delivery for new consumer goods, in accordance with applicable Spanish law.
If your product is defective or does not conform to the contract, you may be entitled to remedies required by applicable law, including repair, replacement, price reduction or cancellation of the contract and refund, as applicable. These rights are separate from, and are not limited by, our voluntary 30-day return policy.
10. Australian Consumer Rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies to your purchase.
If you are an Australian consumer and the product fails to meet a consumer guarantee, you may be entitled to a remedy under Australian Consumer Law. Depending on whether the failure is major or minor, this may include a repair, replacement or refund.
Your rights under Australian Consumer Law are not limited to 30 days and do not depend on the item being unused or in its original packaging.
Where a product is confirmed to have a problem covered by Australian Consumer Law, Drift View will cover or reimburse reasonable return shipping costs as required by applicable law.
11. Customers in Canada and the United States
For customers in Canada and the United States, our voluntary 30-day return policy applies to eligible change-of-mind returns.
Nothing in this policy limits any mandatory consumer protection rights, warranty rights or remedies that apply under the laws of your province, territory or state, including rights relating to defective, damaged, incorrect, unsafe or misdescribed products.
12. Refunds Required by Law
Where applicable consumer law requires a refund, replacement, repair, reimbursement of shipping costs or another remedy that is more favourable than our voluntary return policy, we will provide the remedy required by that law.
Refunds will normally be issued using the original payment method, unless otherwise agreed or permitted by applicable law.
13. Contact Us
For returns, refunds, defective products or questions about this policy, contact us at:
Email: realdriftview@gmail.com
Return address:
Drift View
Sean Hiro Rodriguez Torres
Avenida de Manuel Azaña, 4 Portal 9 Bajo B
28905 Getafe, Madrid
Spain
Model Cancellation / Withdrawal Form for EU and UK Consumers
You may use this form if you wish to cancel an eligible online purchase under applicable EU or UK statutory cancellation rights. You are not required to use this form; you may also send us any clear statement that you wish to cancel your purchase.
To:
Drift View
Sean Hiro Rodriguez Torres
Avenida de Manuel Azaña, 4 Portal 9 Bajo B
28905 Getafe, Madrid
Spain
Email: realdriftview@gmail.com
I hereby give notice that I cancel my contract of sale for the following goods:
Product: _______________________________________
Order number: ___________________________________
Ordered on: _____________________________________
Received on: ____________________________________
Customer name: __________________________________
Customer address: ________________________________
Customer email: __________________________________
Signature, only if submitted on paper: __________________________
Date: ___________________________________________